Our Process

this is how it works

• Case Review

Once you submit your medical records along with our filled medical questionnaire, we’ll assign a case manager to you who will organize and observe the entire treatment process and be in constant contact with you.


Your case manager will consult with the appropriate doctor or medical committee to confirm treatment possibility. Some additional tests and analysis maybe required before we receive confirmation.


After that your case manager will work with you to prepare a full package that include your treatment, arrival, stay in Ukraine, after treatment care and etc. The service package will be tailored to meet your needs, ensure you successful treatment, comfortable reoccupation, and pleasant stay in Ukraine.


Your case manager will then provide you with medical treatment and medical concierge estimate. Then, if you chose to proceed we’ll start with Trip Organization.


• Trip Organization

As part of our standard services, we will assist you to acquire visa on medical basis to Ukraine. Your case manager will request copy of your travel passport to start preparing medical invitation. Once issued, a scan copy is e-mailed to you. The invitation itself will be sent to you by registered mail with tracking number; all these services are free of charge.


After you receive the invitation, inform your case manager to prepare for visa support. The embassy will contact the medical care provider for confirmation and it will be provided once the 10% initial deposit is received, as specified in Fees & Payment.


Your case manager can help you with other travel arrangements such as housing, airline reservation and travel insurance. Although we advise you to trust us with them, you can make these arrangements yourself.


On arrival, one of our team members will meet you at the airport and escort you to your temporary hotel in the city of arrival to rest before heading to your destination, or if you prefer you’ll be directly escorted to your hotel/flat at destination.


• Treatment

Your case manager will meet you in person before your medical consultation for any discussions or clarifications, assign one of our medical translator to you who will accompany you throughout treatment. Then you proceed to the medical center/clinic for your first medical examination, where you’ll meet your main treating doctor/surgeon. He/she will set list of required medical analysis, tests and examinations. After the results are studied, your receive treatment recommendations.


If you are comfortable, you start treatment according to the recommended treatment plan. You deposit the 90% balance of your treatment estimate + any adjustment due to your treatment recommendations. You complete your treatment and proceed with After Treatment Care and Recuperation. Your case manager will monitor your treatment and maintain communications with you, your medical translator and the head doctor/surgeon of your treating team.


• After Treatment Care and Recuperation

After your treatment is complete, it will be a good idea to complete full recuperation course in one of our medical spas. Even if your treatment didn’t require recuperation, couple of days in health and wellness spa will be a great idea.


If your procedure doesn’t require long extensive recuperation, and doctor/surgeon allow you to travel and move around freely, your case manager will organize and offer activities and local tours in Ukraine that match your taste and interests. There is a lot of what Ukraine can offer to its visitors, to make your time in the country a delight you wish to experience once more!

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